Invoices & Payment

Piora processes all payment-related matters through Stripe. You can manage payment methods, view invoices, and check billing history from the dashboard.

Invoices

Viewing Invoices

1. Go to the “Billing” page in the dashboard
2. Click “Invoice History”
3. View all historical invoices

Each invoice includes:

Field	Description
Invoice date	Date the bill was generated
Billing period	Period covered
Line items	Server count and unit price
Total amount	Amount due for the period
Payment status	Paid / Pending / Failed

Download Invoices

You can download PDF invoices for accounting or record-keeping:

1. Find the target invoice in the invoice list
2. Click “Download PDF”

Invoice Information

If you need company name or tax ID on invoices, fill these in under “Billing Settings”.

Payment Methods

Adding a Payment Method

1. Go to “Billing” > “Payment Methods”
2. Click “Add Payment Method”
3. Enter credit or debit card information
4. Confirm

Payment Security

Your credit card information is securely processed and stored by Stripe. Piora does not directly access or store your full card number.

Updating Payment Methods

You can change your payment card at any time:

1. Add a new payment method
2. Set the new card as the default payment method
3. Remove the old payment method

Supported Payment Methods

Type	Supported
Visa	Yes
Mastercard	Yes
JCB	Yes
American Express	Yes
Debit cards	Yes

Failed Payments

Automatic Retry

If an automatic charge fails, Stripe will automatically retry over the following days:

1. First retry: After 3 days
2. Second retry: After 5 days
3. Third retry: After 7 days

Manual Payment

You can also manually trigger payment from the dashboard:

1. Go to the “Billing” page
2. Find the unpaid invoice
3. Click “Pay Now”

Service Suspension

If payment continues to fail for more than 14 days, your server management features will be temporarily suspended. Already deployed applications will continue running, but you won’t be able to perform new deployments or management operations.

Billing Settings

Billing Information

You can configure the following information, which will appear on invoices:

• Company name
• Billing address
• Tax ID / VAT number

Billing Notifications

Piora sends the following email notifications:

• Invoice generated
• Payment successful
• Payment failed reminder
• Subscription expiring soon

Refund Policy

• Monthly plans — No refund after cancellation; service continues until the end of the billing period
• Annual plans — Full refund available within 14 days of subscription; after 14 days, prorated refund for remaining months

To request a refund, contact us through the support feature in the dashboard.